Anywhere a guest is about to ask about a flight, a board on the wall answers first — and takes that traffic off your team.
Guests checking out are already thinking about their flight. A board by the lobby doors answers the question before they reach the desk — is it on time, which terminal, how long until boarding — and takes that traffic off your front-of-house team.
The concierge fields flight questions all day. FIDS gives them the same live board the guest is looking at, so the answer is on the wall behind them rather than in a browser tab they have to go and check.
A shuttle desk works to effective times, not the printed schedule. With departures and arrivals live on the wall, the team times the airport run to what is actually happening and stops chasing gate changes by phone.
A serviced building often has no front desk to ask. One self-running screen in the shared lobby gives every resident and guest the live picture, and needs nobody on site to keep it going.
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